Terms & Conditions
Effective date: 6th September 2026
These Terms & Conditions apply to all appointments, consultations, assessments and treatments provided by Linton Podiatry Ltd (“we”, “us” or “the Practice”).
By booking an appointment with us, you agree to these Terms & Conditions.
1. Appointments
Appointments are provided by prior booking. Please arrive on time for your appointment. If you arrive late, the appointment may need to be shortened or rescheduled so that other patients are not inconvenienced.
We may refuse or rearrange an appointment where we consider this necessary for the safety or wellbeing of the patient, our staff, or others.
If we have not provided you treatment for 6 months or more you will be classed as a new patient and charged a 'New Patient Consultation and Treatment' fee of £70.
2. Cancellation and Missed Appointments
We understand that circumstances can change. If you need to cancel or rearrange an appointment, please provide as much notice as possible.
We request at least 24 hours’ notice for cancellations or changes to appointments.
Where an appointment is cancelled with less than 24 hours’ notice, or a patient does not attend without contacting us, we reserve the right to charge a cancellation or missed-appointment fee of £70.
Any cancellation fee will be communicated to you before it is charged.
3. Fees and Payment
Our current fees are available from our pricing page and may be provided at the time of booking.
Payment is due at the time of treatment unless otherwise agreed in advance.
We accept cash/card or bank transfer.
We reserve the right to amend our fees from time to time. Where possible, we will provide reasonable notice of any changes.
4. Treatment and Advice
Podiatric treatment will be provided based on the information available to us at the time of assessment.
You should provide accurate and complete information about your medical history, medication, allergies, previous treatment and any other information that may be relevant to your care.
You should follow any aftercare or treatment advice provided by your podiatrist. If you are unsure about any advice, please contact us.
Podiatry treatment cannot guarantee a particular outcome, and some conditions may require ongoing treatment, referral or review.
Where we believe that your condition requires assessment or treatment outside the scope of our services, we may recommend that you contact your GP, another healthcare professional or an appropriate specialist.
5. Medical Information
It is your responsibility to inform us of any changes to your health, medication or medical circumstances that may affect your treatment.
Please tell us before treatment if you have, or believe you may have, an infection, wound, allergy, circulation problem, diabetes, reduced sensation, or any other condition that may be relevant to your treatment.
Failure to provide relevant information may affect our ability to provide treatment safely.
6. Children and Young People
Patients under the age of 18 must be accompanied by a parent, guardian or other appropriate responsible adult where required by the Practice.
We reserve the right to request appropriate consent before providing treatment to a child or young person.
7. Refunds
Where a treatment or service has already been provided, fees will not normally be refundable simply because a patient is dissatisfied with the result.
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
If you believe that you have been charged incorrectly or have another concern regarding payment, please contact us so that we can investigate.
8. Products and Supplies
Where products are supplied as part of, or separately from, your treatment, we will provide appropriate instructions for their use where necessary.
Products should be used in accordance with the manufacturer’s instructions and any advice provided by your podiatrist.
9. Complaints
We aim to provide a high standard of care and customer service.
If you are unhappy with any aspect of your treatment or experience with us, please contact the Practice as soon as possible so that we have the opportunity to investigate and resolve your concerns.
Complaints should be directed to:
Linton Podiatry Ltd
5 Crow Court, Bingham. Nottingham, NG13 8TW
07405 656000
We will handle complaints fairly and, where appropriate, in accordance with our complaints procedure.
10. Clinical Records
We maintain appropriate clinical records relating to your treatment.
Your records will be stored securely and retained in accordance with applicable UK legal and professional requirements.
You may have rights to access information held about you. Requests for access to personal information should be made to the Practice.
11. Privacy and Personal Data
We collect and use personal information in order to provide podiatry services, manage appointments, maintain clinical records, process payments and meet our legal and professional obligations.
Personal information will be handled in accordance with applicable UK data protection legislation and our Privacy Notice.
Our Privacy Notice is available here
12. Communication
We may contact you using the contact details you provide, including by telephone, email, SMS or other agreed communication methods, in relation to appointments, treatment, aftercare, administration and other matters relating to your care.
Please inform us if your contact details change.
13. Patient Responsibility
Patients are expected to treat our staff and other patients with courtesy and respect.
We do not tolerate abusive, threatening, discriminatory or aggressive behaviour. Where necessary, we may refuse treatment or terminate the professional relationship in accordance with applicable professional and legal requirements.
14. Liability
We will provide our services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for any other liability required by law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The current version will be available from the Practice.
Any changes will not affect rights or obligations that have already arisen before the revised terms take effect.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, where applicable.
17. Contact Details
Linton Podiatry Ltd
Telephone: 07405 656000
Email: hello@lintonpodiatry.co.uk
Website: www.lintonpodiatry.co.uk
Company number: 17402207
Registered office: 5 Crow Court, Bingham, Nottingham, NG13 8TW