Privacy Policy
Effective date: 6th September 2026
Linton Podiatry Ltd (“we”, “us” or “the Practice”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, book an appointment, receive treatment from us, use our website or otherwise interact with the Practice.
We aim to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
1. Who We Are
Linton Podiatry Ltd is the data controller for the personal information we hold about you, unless otherwise stated.
Our contact details are:
Linton Podiatry Ltd
Address: 5 Crow Court, Bingham, Nottingham, NG13 8TW
Telephone: 07405 656000
Email: hello@lintonpodiatry.co.uk
Website: www.lintonpodiatry.co.uk
Company number: 17402207
If you have any questions about how we use your personal information, please contact us using the details above.
2. Information We Collect
Depending on the services you receive, we may collect and process information including:
● Your name, address, telephone number and email address.
● Date of birth and other identification information where appropriate.
● Appointment and treatment information.
● Medical history and information about your health.
● Information about medications, allergies, diabetes, circulation, sensation and other conditions relevant to your treatment.
● Information about referrals or correspondence with other healthcare professionals where relevant.
● Payment and transaction information.
● Information you provide when contacting us with an enquiry, complaint or other request.
● Information relating to your use of our website, where applicable.
Some of the information we process is special category data, particularly information concerning your health. We take additional care when handling this information.
3. How We Collect Your Information
We may collect information directly from you when you:
● Contact us by telephone, email, online form or other means.
● Book or attend an appointment.
● Complete a medical history or consent form.
● Receive treatment from us.
● Make a payment.
● Contact us with a question, complaint or other request.
Where appropriate, we may also receive relevant information from another healthcare professional or organisation involved in your care.
4. How We Use Your Information
We may use your personal information to:
● Arrange and manage appointments.
● Assess your condition and provide podiatry treatment.
● Maintain accurate clinical records.
● Provide treatment and aftercare.
● Communicate with you about your care.
● Contact you about appointments, including reminders.
● Process payments and maintain financial records.
● Respond to enquiries and complaints.
● Communicate with other healthcare professionals where this is necessary for your care and permitted by law.
● Meet our legal, regulatory and professional obligations.
● Protect the health, safety and wellbeing of patients, staff and others.
● Improve the services we provide.
● Establish, exercise or defend legal claims where necessary.
We will only use your information for purposes that are lawful and appropriate.
5. Our Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following:
● Contract: where processing is necessary to provide services you have requested.
● Legal obligation: where we are required to process information to comply with the law.
● Legitimate interests: where processing is necessary for the legitimate operation and administration of the Practice, provided that your rights do not override those interests.
● Vital interests: where processing is necessary to protect someone’s life or prevent serious harm.
● Consent: where we have asked for your consent and consent is the appropriate legal basis.
For health information and other special category data, we will also rely on an appropriate additional condition under UK data protection law, as applicable to the circumstances.
6. Sharing Your Information
We will keep your information confidential and will not sell your personal information.
We may share relevant information where necessary with:
● Your GP or another healthcare professional involved in your care.
● Healthcare providers or specialists to whom you are referred.
● Service providers who help us operate the Practice, such as appointment, clinical record, payment, IT or administrative service providers.
● Professional advisers, insurers or legal representatives where appropriate.
● Regulators, law enforcement agencies or other authorities where we are legally required or permitted to do so.
We only share information that is appropriate and necessary for the relevant purpose wherever possible.
7. Confidentiality
We understand the importance of keeping your health information confidential.
Information about your treatment will normally only be disclosed to others where this is necessary for your care, where you have given appropriate permission, where we have another lawful basis to do so, or where disclosure is required or permitted by law.
There may be exceptional circumstances where information must be disclosed without your consent, for example where necessary to protect someone from serious harm or where required by law.
8. Appointment Reminders and Communications
We may contact you by telephone, email, SMS or other communication methods using the details you provide.
This may include appointment confirmations, reminders, treatment-related communications and administrative messages.
Please let us know if you do not wish to receive particular types of communication where an opt-out is available.
We may use third-party appointment or communication systems to provide these services. Where we do so, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
9. Marketing
We will not normally use your personal information for direct marketing without an appropriate lawful basis.
Where consent is required, we will ask for your consent before sending marketing communications.
You can withdraw your consent or opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
10. How We Protect Your Information
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to clinical and personal information is restricted to people who need it for legitimate Practice purposes.
However, no method of storing or transmitting information can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We retain personal and clinical information only for as long as reasonably necessary and in accordance with applicable legal, regulatory and professional requirements.
Clinical records may need to be retained for a number of years after treatment has ended.
The exact retention period may depend on the type of information and the circumstances.
When information is no longer required, we will take appropriate steps to securely delete, destroy or anonymise it.
12. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
● Request access to personal information we hold about you.
● Ask us to correct inaccurate or incomplete information.
● Ask us to erase information in certain circumstances.
● Ask us to restrict how we process your information in certain circumstances.
● Object to certain types of processing.
● Request the transfer of certain information to you or another organisation where applicable.
● Withdraw consent where we are relying on consent as our legal basis.
These rights are subject to certain legal exceptions and may not apply in every situation.
If you wish to exercise a right, please contact us using the details provided in this Privacy Policy.
13. Access to Your Records
You generally have the right to request access to the personal information and clinical records we hold about you.
This is known as a Subject Access Request (SAR).
Please contact us if you would like to make a request. We may need to verify your identity before providing information.
We will normally respond within the timeframe required by applicable data protection law.
14. Cookies and Our Website
Some cookies may be necessary for the website to function, while others may be used for analytics or other purposes.
Further information about cookies used on our website can be provided in our Cookie Policy or through the relevant cookie settings.
15. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of those websites. We recommend that you read the privacy policy of any third-party website you visit.
16. Data Breaches
If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with our legal and regulatory obligations.
Where required by law, we will notify the Information Commissioner’s Office (ICO) and/or affected individuals.
17. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.
The ICO can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal information.
The latest version will be available from the Practice and, where applicable, on our website.
Last updated: 6th September 2026
19. Contact Us
If you have any questions about this Privacy Policy or how Linton Podiatry Ltd handles your personal information, please contact:
Linton Podiatry Ltd
Address: 5 Crow Court, Bingham, Nottingham, NG13 8TW
Telephone: 07405 656000
Email: hello@lintonpodiatry.co.uk
Website: www.lintonpodiatry.co.uk